Here's a simple, inexpensive and effective way to provide live support for your customers, prospects and website visitors.

If you've got a product or service you sell online, we're guessing you have a lot of competition. And you're looking for any advantage you can get.
It's harder and harder to compete on features, functions or price. But there's still a lot of room to compete on service. Let's face it, most customer service and support is awful. Provide good support, and you'll really stand out from your competition.

RealTimeQuery lets you:
feature Let your visitors to contact you in real time while visiting your website.
feature See info about everyone currently looking at your site, including the page they're looking at, their country, OS and browser, and the webpage from which they accessed your site.
feature Support your visitors with multiple operators, switch calls between operators, and conference other people into any conversation.

Who Needs RealTimeQuery? You do, if you:
feature Have a small business with a website that your customers and prospects visit.
feature Want to save time and money on phone support.
feature Want to maximize the productivity of your support staff.
feature Want to provide realtime support and sales information without having an office and a phone system.
feature Want a realtime online support system without hidden or recurring charges.


SCREENSHOTS

Random RealTimeQuery screenshot

Random RealTimeQuery screenshot

Random RealTimeQuery screenshot

FEATURES

Geographical information. Geographical information.
Visitor's IP. Visitor's IP.
Visitor's current URL. Visitor's current URL.
Visitor's referer information. Visitor's referer information.
Visitor's OS / webbrowser. Visitor's OS / webbrowser.
Multiple operators. Multiple operators.
Easy configuration. Easy configuration.
Anti spam. Anti spam.
Auto offline on inactivity. Auto offline on inactivity.
Support for dynamic IP. Support for dynamic IP.
Worldmap representation. Worldmap representation.
Logs. Logs.
Accessibility. Accessibility.
Proxy support Proxy support.
Multiple visitor interfaces. Multiple visitor interfaces.
Total integration on your site. Total integration on your site.
Language support on visitor interfaces. Language support on visitor interfaces.
Integrated FTP. Integrated FTP.
HTML code generator. HTML code generator.
Ad system. Ad system.
Supports call redirections. Supports call redirections.
Supports pushpage. Supports pushpage.
Supports file transfers. Supports file transfers.
DFD interface. DFD Interface.
Canned messages. Canned messages.
Visitor's alert sound. Alert sound on the visitor's interface.
Auto offline when no operators. Auto offline when no operators.

New on 3.1
Open a browser and follow visitor. Open a browser and follow visitor.
Assign names to visitors Assign names to visitors.
Statistics. Statistics.
Customizable operator interface. Customizable operator interface.
Departments. Departments.

MORE SCREENSHOTS SEE EXPLAINED FEATURES


Live help for websites
Live help for websites


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Association of Independent Software Industry Professionals

Organization of Independent Software Vendors


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