Here's a simple, inexpensive and effective way to provide live support for your customers, prospects and website visitors.

If you've got a product or service you sell online, we're guessing you have a lot of competition. And you're looking for any advantage you can get.
It's harder and harder to compete on features, functions or price. But there's still a lot of room to compete on service. Let's face it, most customer service and support is awful. Provide good support, and you'll really stand out from your competition.

RealTimeQuery lets you:
feature

Let your visitors to contact you in real time while visiting your website.
feature

See info about everyone currently looking at your site, including the page they're looking at, their country, OS and browser, and the webpage from which they accessed your site.
feature

Support your visitors with multiple operators, switch calls between operators, and conference other people into any conversation.

Who Needs RealTimeQuery? You do, if you:
feature

Have a small business with a website that your customers and prospects visit.
feature

Want to save time and money on phone support.
feature

Want to maximize the productivity of your support staff.
feature

Want to provide realtime support and sales information without having an office and a phone system.
feature

Want a realtime online support system without hidden or recurring charges.

SCREENSHOTS

FEATURES

Geographical information.
Visitor's IP.
Visitor's current URL.
Visitor's referer information.
Visitor's OS / webbrowser.
Multiple operators.
Easy configuration.
Anti spam.
Auto offline on inactivity.
Support for dynamic IP.
Worldmap representation.
Logs. Logs.
Accessibility.
Proxy support.
Multiple visitor interfaces.
Total integration on your site.
Language support on visitor interfaces.
Integrated FTP.
HTML code generator.
Ad system.
Supports call redirections.
Supports pushpage.
Supports file transfers.
DFD Interface.
Canned messages.
Visitor's alert sound. Alert sound on the visitor's interface.
Auto offline when no operators.

New on 3.1
Open a browser and follow visitor.
Assign names to visitors.
Statistics.
Customizable operator interface.
Departments.

MORE SCREENSHOTS

SEE EXPLAINED FEATURES

Association of Independent Software Industry Professionals

Organization of Independent Software Vendors